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FAQ
THE MOST COMMON QUESTIONS
Frequently asked questions
General
We are an online brand focused on beauty, wellness, and self-care, based in London, United Kingdom.
Yes. We ship throughout the entire UK.
Orders typically arrive within 5–10 business days after dispatch.
Yes. Once your order has been shipped, you will receive tracking information by email.
Absolutely. We use secure encrypted payment providers to keep your information protected.
We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay.
You can contact us anytime at: getisadora@gmail.com
Yes. Returns can be requested within the timeframe stated in our Refund Policy.
We usually respond within 24 business hours.
You can track your order using the tracking number sent to your email after dispatch.
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